Exciting News: PAETEC is now part of Windstream

As you may have heard, PAETEC is now part of Windstream. This is an exciting time for us, as together we form an S&P 500 communications and technology company with a nationwide network, serving more than 450,000 businesses with more than 100,000 miles of fiber.The Perfect Complement
PAETEC strengthens Windstream in three important ways. First, PAETEC brings tremendous enterprise-level expertise and product offerings to enhance Windstream’s already robust business division. Second, PAETEC’s culture of first-rate customer care aligns nicely with our own commitment to exceptional service. And third, PAETEC’s service area perfectly complements our own, allowing us to instantly transform into a multi-billion dollar nationwide communications and technology company with:

• A nationwide fiber network of more than 100,000 miles
• Data centers, cloud computing and managed services offered nationwide
• Customized data, voice and network solutions

Benefitting Your Business
As part of a national communications and technology organization, our dedicated employees will be able to offer you customized solutions that are as advanced as they are affordable. You’ll be able to reach our support staff 24/7 and continue to receive unparalleled personal service.

As always, we thank you for your business. We look forward to bringing you the best products and services that allow your business to continue to be successful, now and in the years to come.

Sincerely,

Jeff Gardner
President and Chief Executive Officer
Windstream Communications

I just wanted to thank you, Charlie and the techs (Travis, John, and Doug) for always being so responsive to our needs here at the office.  It is greatly appreciated.

Thank you,

Cara Clausen

Director of Legal Operations

The Hunoval Law Firm, PLLC*

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Hey Guys… I just wanted to thank you for everything that Travis & Doug did yesterday.  It truely was a smooth process and I was impressed by the way things went.  Please make sure that they both know that I really appreciate everything they did.  Also if you could let them know that I was able to convert my on hold message from a .wav file to a .mp3 and that it is now working!!

 I hope to not have any problems but if I do I’ll be sure and give you a call.

 Thanks again,

 Lee Ann Pridgeon

Pegram & Associates

Concord, NC

DTEL is ready to accept those C/C payments. If you would like to pay by Credit Card just call the office and we will process your payment. Thank you for your Business! 

Are you PROTECTED? Are your phone and network systems protected from power outages and surges? Let DTEL help! Call us at (704) 867-4507. Did you know that adding a surge protected battery back up can prolong the life of your system 3 to 5 years?

Since 1984, DTEL Telecommunications has been Gastonia’s first choice for business telephone systems and service. We are proud to have been recognized in The Charlotte Business Journal’s “Largest Area Business Telephone Systems Suppliers” in the December 19, 2008 edition, coming in at #19 (of 23), ranked by number of full-time employees.

We thank our customers for a great first 27 years!

DTEL and Captive Marketing have come together to give your business the flexability to entertain your callers with just plain music or educate them about products, services, and web initiatives with customized messaging.

Nortel Networks, Canadian maker of telephone central office switching equipment and telephone systems filed on January 14, 2009, and plans to restructure. They have lost $7 billon over the last three years and the company has shrunk dramatically, and is expected to be sold off pieces of the business. Immediate impact on Nortel phone system customers is unclear, but look for support and dealers to fade away over time. The secondary market may be a primatry supply source from here on.

We responded to several of our customers on May 9th, 2008 as the result of the pre-dawn tornado that touched down in Gastonia that morning. On that day we restored service to approximately (8) of our customers, including rigging temporary emergency telephone and data drops for approximately (30)employees of Pathways, after their building sustained major structural damage to the south wing, and doing the same for Industrial Distribution Group in Belmont after they lost the roof of their warehouse. DTEL techs rigged data and telephone service at a temporary location for IDG and completed the job in (2) business days. Our techs worked overtime in difficult circumstances to restore service and were on the scene working within one hour of recieving the service call at both locations…..now that’s real customer service – and we’re gonna toot our horn about it a little bit!

Make your next telephone system VoIP capable (voice over IP) especially if you have branch offices, home office workers, or a lot of international or long distance calling. Seamlessly centralize voicemail, and integrate your cell phone with your telephone system. With a flat rate monthly account with one of the Internet telephony service providers can provide SIP lines anywhere. Remote workers only need a high speed internet connection to be plugged into the office system. You can often save enough to offset the price of the system. You just have to do the math – or we’ll do the math. A short analysis can help determine if a VoIP system would save you money. 90% of the inquiries about new telephone systems that we get are customers shopping for VoIP!

Allworx, a maker of IP-based telephone systems with 1000 resellers in North America was bought by Paetec, a telephone services provider in late 2008. Allworx had been privately held. Paetec’s offerings dovetail with Allworx’s IP-based telephone systems. Allworx was featured in ‘Business Solutions’ magazine and their new phone models, and upgraded website. Check out the entire Allworx line, Allworx . DTEL is an authorized Allworx reseller.